At Anua, we aim to ensure a smooth and satisfying shopping experience from order placement to delivery. Below you will find all the information you need about our shipping policies.

Shipping Locations

We currently ship to the following regions:

• European Union (EU)
• United States (US)
• Australia (AU)
• New Zealand (NZ)
• Shipping Methods

We offer the following shipping options:

• Free Shipping (Free for all locations)
• Fast and Protected Shipping

Shipping Costs

• Standard Shipping: Free for all countries.
• Fast and Protected Shipping: 9.99$, ensuring quicker and more secure delivery of your items.

Processing Time

All orders are processed within 2-3 business days. Please note that this time frame does not include weekends or holidays.

Delivery Time

Estimated delivery times vary by region and shipping method:

• Standard Shipping: 7-15 business days for Europe (EU), US, AU, NZ.
• Fast and Protected Shipping: 6-13 business days for all regions.

Please note that delivery times may vary due to unforeseen circumstances such as customs delays or issues with the local postal service. We strive to ensure timely deliveries, but delays outside of our control may occur.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email.

Lost or Damaged Items

If your order arrives damaged or is lost during transit, Anua will provide a full refund or send a replacement at no additional cost. Please refer to our Refund Policy for further details.

Contact Information

If you have any questions or concerns about your shipment, feel free to contact our customer service team at: contact@anuakorea.com

Thank you for choosing Anua. We’re committed to providing you with the best possible service!