At Anua, we prioritize customer satisfaction and aim to make your shopping experience as smooth as possible. Please take a moment to review our refund policy below to understand the conditions under which refunds or returns are eligible.

1. Refund Eligibility

• 30-Day Refund Policy: You have 30 days from the date of receiving your item to request a refund or exchange.
• Full Address Requirement: We cannot offer a refund for an order that was unable to be delivered due to an incorrect or incomplete address. Please ensure that your address, including apartment numbers if applicable, is complete and accurate before completing your order.
• Unused, Original Condition: The item must be unused, unopened, and in the same condition as when you received it. It must also be in its original packaging.
• Non-Refundable Items: Certain items, including but not limited to gift cards and items marked as final sale, are non-refundable.

2. Damaged, Defective, or Wrong Items

• If your order arrives damaged, defective, or incorrect, please contact us immediately at contact@anuakorea.com. We will assess the issue and offer a full refund or replacement based on your preference.

3. Shipping Concerns

• Delayed Shipping: If your order experiences significantly delayed shipping and you cannot wait for delivery, you may be eligible for a partial or full refund. Contact contact@anuakorea.com for further assistance.
• Lost Items: If your order is lost during transit and cannot be recovered within 30 days, you can request either a full refund or a reshipment of the item.

4. Flexible Return Policy We gladly offer a flexible return policy to ensure your utmost satisfaction. You have a generous window of 30 days to initiate a return or exchange. We understand that customers may wish to test the oil product before making a decision. However, please note that we are unable to accept bottles that have been used beyond this period or outside of our 30-day policy. In such cases, the items will be returned to you.

5. Refund Process To initiate a refund, please follow these steps:

• Contact Us: Email contact@anuakorea.com within 30 days of receiving your item.
• Provide Details: Include the following information in your email:
  • Full name
  • Order number
  • Email address used for the order
  • Photos or video proof if the item is defective or damaged

Once we receive your request, we will review it and respond with further instructions.

6. Return Shipping Costs

• Customers are responsible for covering the return shipping costs. Unfortunately, we do not provide pre-paid return labels. Please return items to the specified address at your expense.

7. Refund Method

• Refunds will be issued to the original payment method used during the purchase. Alternatively, you may opt for store credit, in which case you do not need to return the original item. 

8. Processing Time

• Refunds will typically be processed within 7-14 business days once we have received the returned item or approved your refund request. If there is any delay, please contact us at contact@anuakorea.com. If the refund has been processed, please check with your bank for any further details regarding the funds.

For any inquiries regarding your refund, please reach out to us at:

• Email: contact@anuakorea.com

Thank you for shopping with us! We are committed to providing you with excellent service and ensuring your satisfaction.